x55 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how x55 ("x55," "we," "us," or "our"), the operator of the online gaming and cricket betting platform accessible at https://x55.bio, collects, uses, stores, shares, and protects personal data relating to users ("you," "Player," or "User") of the x55 website and all associated services (collectively, "the Platform" or "x55 Services").

This Policy applies to all personal data provided to x55 when you register an account, use the Platform, contact customer support, participate in promotions, or otherwise interact with x55 in any way. By registering an x55 account or using x55 Services, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside the x55 Terms & Conditions and Responsible Gaming Policy, both of which complement and are incorporated into the overall framework governing your use of x55.

2. Data Controller

x55 acts as the data controller in respect of personal data collected through the x55 Platform. As data controller, x55 determines the purposes and means by which personal data is processed. For all data-related enquiries, including requests to exercise your rights under applicable data protection law, you may contact x55 via the support channels listed in Section 14 of this Policy.

3. Personal Data We Collect

x55 collects the following categories of personal data from its users:

3.1 Registration & Identity Data. When you register an x55 account, we collect your full legal name, date of birth, Pakistani mobile number, chosen username, and account password (stored in encrypted form). This data is necessary to create and manage your account.

3.2 KYC & Verification Data. To comply with age verification and anti-money laundering obligations, x55 may collect copies of your Pakistani CNIC (Computerised National Identity Card), proof of address documentation, and proof of payment method ownership. This data is processed solely for verification and compliance purposes.

3.3 Financial Data. x55 collects information relating to deposits, withdrawals, transaction history, and your nominated payment methods (e.g. JazzCash mobile wallet number, Easypaisa account details, bank account information). Full payment credentials are processed by x55's payment processing partners and are not stored in full on x55 servers.

3.4 Gaming & Betting Activity Data. x55 maintains records of your gaming sessions, bets placed, games played, win/loss history, and bonus participation. This data is used for account management, responsible gaming monitoring, dispute resolution, and service improvement.

3.5 Technical & Usage Data. x55 automatically collects technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, session timestamps, pages visited, and referring URL. This data is used for security monitoring, fraud prevention, and Platform analytics.

3.6 Communications Data. When you contact x55 customer support via live chat, email, or support ticket, we retain a record of those communications, including content and metadata, for quality assurance, training, and dispute resolution purposes.

3.7 Responsible Gaming Data. If you use x55's responsible gaming tools — such as setting deposit limits, loss limits, or requesting self-exclusion — x55 retains records of these instructions and their implementation to ensure they are correctly applied and to fulfil our responsible gaming obligations.

4. How We Collect Your Data

x55 collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, place bets, use live chat support, or correspond with x55 by email.
• Automatically: Technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies when you access the x55 Platform. See Section 8 for further detail on cookies.
• From third-party verification services: x55 may receive data from identity verification and fraud prevention service providers as part of the KYC process.
• From payment processors: x55 receives transaction confirmation data from its payment processing partners (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, and Neteller) in order to credit deposits and process withdrawals correctly.

5. How We Use Your Personal Data

x55 uses personal data collected from Pakistani players and other users for the following purposes:

• Creating and managing your x55 account and verifying your identity and age (18+ compliance)
• Processing deposits, withdrawals, and all financial transactions in PKR
• Providing, operating, and improving the x55 Platform and its games and betting products
• Complying with anti-money laundering (AML), know-your-customer (KYC), and other applicable legal and regulatory obligations
• Detecting, investigating, and preventing fraud, abuse, collusion, and other prohibited conduct
• Administering and enforcing x55's responsible gaming programme, including processing self-exclusion requests and applying deposit limits
• Providing customer support and resolving disputes or complaints
• Sending service-related communications including account notifications, transaction confirmations, and security alerts
• Sending promotional communications about x55 offers, bonuses, and new products — where you have consented to receive such communications or where x55 has a legitimate interest in informing existing customers about relevant offers
• Conducting anonymised analysis of Platform usage and performance to improve x55 products and user experience

6. Legal Bases for Processing

x55 processes personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil x55's obligations under the account agreement with you, including managing your account and processing payments.
• Legal obligation: Processing required to comply with AML, KYC, age verification, and other applicable legal and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform analytics, and communicating with existing customers about relevant x55 products and offers — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7. Sharing & Disclosure of Personal Data

x55 does not sell your personal data to third parties. x55 may share personal data with the following categories of recipients where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and other payment service providers — to process deposits and withdrawals.
• Identity verification and KYC providers: Third-party services that assist x55 in verifying player identity and age.
• Fraud prevention and security services: Third-party providers that assist x55 in detecting and preventing fraud and abuse on the Platform.
• Legal and regulatory authorities: Where x55 is required by law, court order, or regulatory instruction to disclose personal data.
• Professional advisers: Lawyers, auditors, and insurers where necessary in connection with x55's legal and compliance obligations.
• Business transfers: In the event of a merger, acquisition, or sale of x55's business or assets, personal data may be transferred as part of that transaction, subject to the same data protection obligations.

All third parties with whom x55 shares personal data are required to handle it securely and in accordance with applicable data protection law.

8. Cookies & Tracking Technologies

x55 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help x55 provide a better, more personalised experience.

8.1 Essential Cookies. These are strictly necessary for the operation of the x55 Platform — they enable you to log in, maintain your session, and use core Platform features. Essential cookies cannot be disabled without affecting Platform functionality.

8.2 Analytics Cookies. x55 uses anonymised analytics to understand how Pakistani players and other users interact with the Platform — which pages are most visited, how long sessions last, and which features are most used. This data is used to improve x55 products and user experience.

8.3 Preference Cookies. These cookies remember your Platform preferences (such as language or display settings) to provide a more convenient experience on return visits.

8.4 Managing Cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect your ability to use some features of the x55 Platform.

9. Data Retention

x55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal, regulatory, and compliance obligations. In practice, this means:

• Account and identity data is retained for the duration of your account and for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• Transaction and financial data is retained for a minimum of five years following the relevant transaction.
• Communications and support records are retained for up to three years.
• Responsible gaming records (including self-exclusion records) are retained for the period of the exclusion and for at least three years thereafter.
• Technical and usage data is typically retained for up to 24 months in identifiable form, after which it may be anonymised for analytical purposes.

10. Data Security

x55 implements robust technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and x55 servers
• Encrypted storage of passwords and sensitive account data
• Two-factor authentication (SMS OTP) for account login, available to all x55 users
• Continuous login monitoring and automated alerts for suspicious access patterns
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis
• Regular security reviews and vulnerability assessments of x55 Platform infrastructure

While x55 takes all reasonable steps to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for keeping your x55 login credentials confidential and for notifying x55 immediately of any suspected unauthorised access to your account.

11. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by x55:

• Right of access: You may request a copy of the personal data x55 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances — subject to x55's legal retention obligations (see Section 9).
• Right to restriction: You may request that x55 restrict its processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data based on x55's legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact x55 customer support via live chat or email at [email protected]. x55 will respond to all valid rights requests within 30 days. Where requests are complex or numerous, x55 may extend this period by a further two months, notifying you of the extension within the initial 30-day period.

12. Children's Privacy

The x55 Platform is strictly for persons aged 18 years and over. x55 does not knowingly collect personal data from anyone under the age of 18. If x55 becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, all personal data deleted (subject to any mandatory legal retention requirements), and any funds returned.

If you believe a person under the age of 18 has accessed or registered on the x55 Platform, please report this immediately via live chat. 18+

13. Changes to This Policy

x55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or x55's data processing practices. When material changes are made, x55 will notify registered users by displaying a prominent notice on the Platform and, where appropriate, by email or SMS notification to the contact details registered with your x55 account.

The date of the most recent revision is displayed at the top of this Policy. Continued use of the x55 Platform after an updated Privacy Policy has been published constitutes your acceptance of the revised Policy.

14. Contact Us

For all privacy-related enquiries, requests to exercise your data rights, or to report a data concern, please contact x55 through the following channels:

• Live Chat: Available 24/7 on the x55 Platform (response under 2 minutes)
• Email: [email protected] (response within 1–4 hours)
• Support Ticket: Available in the x55 account dashboard (response within 4–12 hours)

Please include your registered username and a clear description of your request in any communication. Do not include your account password in any communication with x55.